Who we are
Our website address is paddockshotel.com
Protecting your personal data (information about you)
We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data.
If you are unsure of how we are handling information about you or you think we could improve our privacy information please contact our Data Protection Officer.
We will not sell or distribute your personal information to third parties unless it is in order to fulfil an order you have placed with us.
More importantly, we understand our obligations, respect your privacy and share your values.
When you use this website the following may be automatically collected to allow us to analyse internet traffic:
- Your IP address
- The browser you are using
- The operating system of your device
- The referral source (e.g. Google)
- Which pages on the website you visit
The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.
The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.
If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.
You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.
You can find out more about how to control cookies in some of the most popular browsers here:
We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit. It’s not something we do currently, but just in case!
You might also wish to visit the Information Commissioner’s website to find out more about cookies.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Using Personal Data
We will from time to time send you marketing material in the post, this will include offers and invites, or product information.
We may use your personal data for:
- Responding to comments, queries and support requests
- Contact you with regards matters arising from your stay or booking
- Keep you informed of any changes to your booking
Linking to Third-Party Websites
If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.
We cannot guarantee the security of any data you choose to send to us over the internet. Our website is however hosted on a secure server with SSL security. This is indicated by the padlock symbol in the address bar of your browser where you can view the relevant security certificate.
It may be required to disclose your information to any of our employees, our suppliers or subcontractors necessary for the purposes set out in this policy, which would otherwise be impossible, for instance, processing payments/website hosting. The service providers are not authorised to use/disclose personal information for their own marketing or other purposes.
Security of your information
We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information. We will notify you immediately in the event of a data breach.
Amendments to this policy
Key Rights according to General Data Protection Regulation
The GDPR gives you important rights over your data. This means you can:
- Object to your data being processed
- Ask us to delete it
- Ask us to rectify it
- Ask us to restrict the use of it
- Ask for access to it
- Ask for it to be ported (transferred)
- Confirm what data we process and why
You can submit what’s called a Subject Access Request to us – at any time – in relation to your rights above by contacting us. We comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)
You may instruct us to provide you with any or all of the personal information we hold about you. We reserve the right to charge a fee to carry this out, and we may require identification from you before doing so. We will endeavour to provide the information within 48 working hours.
You have the right to pass this information on to another party or take the opportunity to correct any inaccuracies.
Deleting your personal data
You also have the right to instruct us to destroy any or all personal information we store. Please be aware that we cannot destroy any information we are required to retain by law (e.g. financial records).
Updating Your Personal Data
You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.
You can instruct us to do this at any time by contacting us.
Finding out More About Your Rights under GDPR
You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).
Controllers of information
The Paddocks Hotel Data Protection Officer is: Lesley
Tel: 01600 890246.
Address: The Paddocks Hotel, Wye View Ln, Symonds Yat West, Ross-on-Wye, HR9 6BL